FAQs

PRODUCT INQUIRIES
CAN I CHOOSE JUST MILK OR DARK CHOCOLATE IN MY ASSORTMENT?
HOW DO I PLACE A WHOLESALE ORDER?
HOW DO I CUSTOMIZE YOUR TRUFFLES?
WHERE CAN I BUY COMPARTES CHOCOLATES?
WHAT ALLERGENS ARE CONTAINED IN YOUR PRODUCTS?
WHAT IS YOUR RETURN POLICY?

ORDER AND SHIPPING INQUIRIES
CAN I DO A LOCAL DELIVERY VIA MESSENGER/COURIER?
CAN I DO SAME-DAY DELIVERY?
DO I NEED TO ADD ICE PACKS TO MY ORDER?
CAN I SHIP INTERNATIONALLY?
HOW DO I TRACK MY PACKAGE?
DO PACKAGES REQUIRE A SIGNATURE?

QUESTIONS ABOUT COMPARTES LUXURY CHOCOLATES
WHAT MAKES COMPARTES DIFFERENT?
WHERE ARE YOUR CHOCOLATES MADE?


PRODUCT INQUIRIES


CAN I CHOOSE JUST MILK OR DARK CHOCOLATE IN MY ASSORTMENT?
Most assortment options are available on the page of the product online. If you would like to create a custom assortment, please contact our Customer Service via phone at 310.826.3380 or email chocolate@compartes.com.

HOW DO I PLACE A WHOLESALE ORDER?
Please email wholesale@compartes.com. We would love to discuss the possibility of you carrying Compartes Chocolates!

HOW DO I CUSTOMIZE YOUR TRUFFLES?
We specialize in personalized chocolates. You can customize chocolates with names, logos, designs and much more! Please visit our custom chocolates page to find out more about how to create your own custom chocolates.

WHERE CAN I BUY COMPARTES CHOCOLATES?
Our LA Boutique Chocolate Factory is open from 10am-6pm Mon-Sat. You can purchase directly at our Los Angeles chocolate store or shop online 24/7. Please see our Contact Us page for more information and locations.

WHAT ALLERGENS ARE CONTAINED IN YOUR PRODUCTS?
All of our products are processed in a facility that handles dairy, peanuts, wheat, soy and tree nuts. We do our utmost to avoid cross-contaminating and separate everything we make by hand so as to ensure quality and safety, though we cannot guarantee 100% that there was no cross-contamination.

WHAT IS YOUR RETURN POLICY?
All of our products are handmade, perishable items. As such our chocolates are non-returnable and non-refundable. Address labels are made automatically, therefore it is the customer's responsibility to provide us accurate information. All orders shipped out are non-returnable and non refundable once they have left our chocolate making facility. Our chocolates are made with purest and freshest ingredients and should be consumed within 2 weeks or less of receipt (truffles); 1 month for traditional chocolates; and 3-9 months for our chocolate bars depending on the flavor.
We wish you a very pleasant experience with us, if for any reason you are not satisfied, please contact our Customer Service at 310.826.3380 or email chocolate@compartes.com.


ORDER AND SHIPPING INQUIRIES

CAN I DO A LOCAL DELIVERY VIA MESSENGER/COURIER?
Absolutely, we offer a local delivery service in Los Angeles and the surrounding area, with a variety of delivery speeds. Deliveries can be made on the same day. Pricing varies depending on destination, typically ranging from $15 – $40. Please contact us for a quote.

CAN I DO SAME-DAY DELIVERY?
Yes, we offer a same-day delivery service to Los Angeles and the surrounding area via messenger/courier. Please contact us for a quote.

DO I NEED TO ADD ICE PACKS TO MY ORDER?
Generally between the months of February and October or when the temperature exceeds 70F, typically all orders will require ice packs. These consist of a reusable non-toxic gel refrigerant. Options for ice packs will be displayed online at checkout. During the summer months ice packs are mandatory and ensure your chocolates arrive in optimum condition.

CAN I SHIP INTERNATIONALLY?
Absolutely, we ship internationally. The most economical option for you is via USPS which will be reflected in your shopping cart online at checkout. We can also ship via UPS. Please contact us for a quote.

HOW DO I TRACK MY PACKAGE?
When you place an order on our website, you will receive an email the day that your package ships out from our chocolate factory; this email will contain the tracking number for the package.

DO PACKAGES REQUIRE A SIGNATURE?
Unless specifically requested via phone for an additional charge, all of our packages do not require a signature.


QUESTIONS ABOUT COMPARTES LUXURY CHOCOLATES

WHAT MAKES COMPARTES DIFFERENT?
We have been making gourmet chocolates by hand since 1950, and use only the freshest and all natural ingredients. Combining exotic ingredients from all around the world, and seasonal ingredients sourced from local farmer’s markets, Compartes chocolates contain only the finest, best tasting ingredients blended with premium dark chocolate and gourmet milk chocolate and white chocolates. Compartes uses no conveyor belts, chocolate waterfalls or high-tech machinery; all of our chocolates are meticulously handcrafted by our team of chocolatiers on a daily basis in Los Angeles with delicious ingredients and a whole lot of love.

WHERE ARE YOUR CHOCOLATES MADE?
All of our artisan handmade chocolates are made in our Los Angeles Chocolate Factory located in Los Angeles, California, USA.