GUARANTEED ARRIVAL DATES
If you order on our website, we do not guarantee a specific arrival date. If your order must arrive by a certain date or time, please contact us via email or phone so we can send out via Next-Day Air, 2-Day etc. We offer Local Messenger delivery for orders in the Los Angeles area. These services are usually more costly but they do guarantee arrival dates.
Our main shipping days are Monday, Tuesday and Wednesday. We may at our discretion, depending upon the destination and the weather conditions, choose not to ship out orders on any other day. The reason for this is to prevent the chocolates from melting and/or getting held up at a shipping facility that is not temperature controlled. It is in our best interest for you to receive our delicious award-winning chocolates in optimum condition.
ICE PACKS / WARM WEATHER
Selection of this service is the customer's responsibility at checkout in order to receive chocolates in optimum condition. Compartes does not assume responsibility for the quality of chocolates upon arrival if the customer does not select "Shipping with ICE PACKS" at checkout.
SHIPPING TIME AND COST
Order Tracking is available for all domestic orders. International tracking available upon request when placing order.
Our shipping prices include sales tax for shipping and handling charges. Prices are subject to change without notice. As our chocolates are handcrafted every day, we make our very best effort to ensure that every order goes out within 24-48 hours upon receipt of the order during business days. Please note that order processing time may be longer during holiday time periods (December 1 - December 23) due to the large amount of orders we receive. The services listed below are after processing time for orders:
1-7 business days estimated arrival. Not a guaranteed service. This service does not guarantee a specific arrival date.
1-4 business days estimated arrival. Not a guaranteed service. This service does not guarantee a specific arrival date.
Next-Day / Express / Overnight - UPS
Please contact us at 310.826.3380 for real-time calculated overnight shipping options.
For Next Day shipments, orders must be placed by 2pm Pacific Standard Time.
Local Delivery / Courier
We deliver locally by courier service. Please ring us at 310.826.3380 for pricing.
Shipments to Hawaii must be shipped by air. Please contact us for real-time calculated pricing.
Prices vary, please contact us for real-time calculated cost. Shipment by air cannot be unconditionally guaranteed.
GENERAL SHIPPING INFORMATION
We take as much care in shipping your Compartes Chocolatier chocolate order as we do in making our handcrafted artisanal chocolate confections. We offer many different options for ensuring your chocolates arrive at optimal condition.
As our chocolates are handcrafted every day, we make our very best effort to ensure that every order goes out within 24-48 hours upon receipt of the order (on regular business days). Please note that order processing time may be longer during holiday time periods due to the large amount of orders we receive.
We make every effort to use the highest quality packaging and services to ensure the integrity of our products. Because chocolate is a perishable item, we always recommend shipping our packages using Priority shipping expediting your delivery time to 1-4 days compared to 7 days with Standard.
Please ensure a recipient will be home, or perhaps deliver to a nearby business or friend; if no one is available to receive them they will surely lose quality and could melt. Compartes is not responsible for errors in recipient shipping address information or items that are undeliverable or returned due to address errors or any incomplete or inaccurate customer input information for the receiving party.
Because temperatures vary across the country, we may choose not to ship over the weekend in order to ensure premium quality upon arrival. For this reason, we cannot guarantee Monday deliveries.
ICE PACKS / WARM WEATHER
Ice Packs Cost: minimum $5.00, depending on order size. Please add an ice pack to your cart if you feel you need an ice pack during the month of December. We will not guarantee against melting if your destination is above 80 degrees and you did not add an ice pack.
Selection of this service is the customer's responsibility in order to receive your chocolates in optimum condition. Compartes does not assume responsibility for the quality of the chocolates upon arrival if the customer does not select ICE PACKS at checkout.
If your destination is over 70°F (21°C), your order must be protected from heat. To preserve quality, we will add icepacks to your order. In most cases where the temperature exceeds 70°F (21°C) the warm weather package is a requirement and consists of reusable non-toxic frozen gel-pack(s), which will keep your package cool for up to 48 hours. In these extreme hot weather conditions, we cannot offer Monday deliveries and therefore reserve the right to delay your shipment. During the summer months (June, July, August), we typically ship all of our packages in this manner.
Once a package has left our factory, we have no control over the way in which it is handled by the postal service. In terms of receiving the items in optimum condition, unless the customer selects next-day shipping, it is thus a small risk on the customer's part to purchase our products in hot weather. If your destination is more than 70°F (21°C), we can only unconditionally guarantee your order's arrival in optimum condition if you choose to ship "Next Day" and add ice packs.
During the warmer months we do not offer standard shipping to ensure your items arrive in the best condition possible. During the cooler months, you typically do not need to expedite your shipping unless the source or destination is over 72°F.
Please call us with any questions or concerns on your order at 310.826.3380 during regular business hours.
This service does not guarantee a specific arrival date.This service does not guarantee a specific arrival date.